Returns Policy

1. Introduction

  • 1.1      We understand that from time to time you may wish to return a product to us.
  • 1.2      We have created this policy to enable you to return products to us in appropriate circumstances.
  • 1.3      This policy applies to all of our customers, irrespective of their geographical location.
  • 1.4      This policy applies to all orders submitted through our website.
  • 1.5      This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

2. Returns

  • 2.1      If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
    • (a)       we receive the returned product within 30 days following the date of dispatch of the product to you;
    • (b)       the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
    • (c)       you comply with the procedure set out in this policy in relation to the return of the product; and
    • (d)       none of the exclusions set out in this policy apply.

3. Returns procedure

  • 3.1      In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
  • 3.2      Products returned under this policy must be sent by Royal Mail Signed For delivery to North East Truck and Van Ltd., Cowpen Bewley Rd , Haverton Hill, Billingham, Cleveland TS23 4EX
  • 3.3      You will be responsible for paying postage costs associated with returns under this policy. / We will pay the costs associated with the return of products in accordance with the terms of this policy.

4. Exclusions

  • 4.1      The following kinds of products may not be returned under this policy:
    • (a)      any items that are liable to deteriorate within the period of 3 months following dispatch;
    • (b)        gift vouchers; or

5. Refunds

  • 5.1      We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • 5.2      We will not refund to you the original delivery charges relating to the returned product.
  • 5.3      We will not refund to you any costs you incur in returning the product to us.
  • 5.4      We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • 5.5      We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.        Improper returns

  • 6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
    • (a) we will not refund the purchase price or exchange the product;
    • (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
    • (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details

  • 7.1 This website is owned and operated by North East Truck and Van Limited.
  • 7.2 Our principal place of business is at Cowpen Bewley Rd , Haverton Hill, Billingham, Cleveland TS23 4EX.
  • 7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to or by telephone on 01642 370 555.