Whilst every effort is made to produce up to date products and specifications,
this site should not be regarded as an infallible guide to our vehicles
products and services, nor does it constitute an offer for the sale of
any particular vehicle.
Copyright
All rights, including copyright and database right, in the website and
its contents, are owned by or licensed to North East Truck & Van, or otherwise used
by North East Truck & Van as permitted by applicable law or the copyright holder.
You may not copy, reproduce, republish, download, post, broadcast or transmit
any text, images, graphic, logo, button, icon, image and their selection
and arrangement thereof, and any underlying source code and software,
for any commercial or public purpose without prior written permission
from North East Truck & Van or the copyright holder.
You may not adapt, alter or create any of the material or information
in this site or use it for any other purpose other than for your personal
non-commercial use. You agree to use this site only for lawful purposes.
North East Truck & Van reserves the right to use for its own purposes any material
submitted to the site, including text and images, either on the site or
in any other form, including for publicity purposes. North East Truck & Van reserves
the right to monitor submissions to the site and to edit or reject any
submissions.
Disclaimer
We try to ensure that information on our site is accurate, complete and
up-to-date. In using this site, however, you agree to be bound by the
Terms & Conditions, which take effect on the date when you first use
the site.
Without prejudice to your statutory rights, the site and all information,
text, names, images, pictures, logos, links and icons and other materials
(without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis
without representation warranty or endorsement, express or implied. In
particular, we do not warrant or represent the accuracy or completeness
of information provided on this site nor do we guarantee that use of this
site will be uninterrupted or error-free, or that the site and its servers
are free of computer viruses or bugs.
In no event will North East Truck & Van be liable to any person for any damage or
loss that may arise from the use of any information contained in our site
or products displayed on our site, including, without limitation, indirect
or consequential damages, or any damages whatsoever arising from use or
loss of use, data, or profits, whether in action of contract, negligence
or other tortious action, arising out of or in connection with the use
of the site.
Notwithstanding anything else in these Terms & Conditions, we will
not be liable for claims relating to the functionality or availability
of this site.
Trademarks
All names, images, logos identifying North East Truck & Van are proprietary marks
of North East Truck & Van. All third party brand, product, service and company names
contained on this site are the trademarks, service marks and trade names
of their respective holders. North East Truck & Van does not give permission for
their use by any person other than the holders. Any such use may constitute
an infringement of the holders' rights.
External links
North East Truck & Van does not represent, warrant, endorse or hold responsibility
over any external sites that may be linked to and from this site. Any
external site that you visit by clicking through a link on this site
is outside the control of North East Truck & Van and you visit entirely at your
own
risk.
Software disclaimer
The software downloads from this site have been thoroughly scanned and
tested at all stages of production, but - as with all new software - we
still recommend that you run a virus checker before use. We also recommend
that you have an up-to-date backup of your hard disk before using the
software. North East Truck & Van cannot accept responsibility for any disruption,
damage and/or loss of data on your data or computer system that may occur
while using the software. Consult your network administrator before installing
any software on a networked computer.
Cookies
This web site uses cookies in a number of ways which are as follows:
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
Complimentary Site Features
The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site.
If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.
Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance
with the laws of England and Wales. Disputes arising here shall be exclusively
subject to the jurisdiction of the courts of England and Wales.
If any of these Terms should be determined to be illegal, invalid or
otherwise unenforceable by reason of the laws of any state or country
in which these Terms are intended to be effective, it shall be severed
and deleted from this clause. All other Terms of Use and Terms & Conditions
shall remain in full force and continue to be binding and enforceable.
North East Truck & Van reserves the right to change any of its terms and conditions
at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website
immediately.
How North East Truck & Van Limited uses your information
-
Who we are
We are North East Truck & Van Limited, a company incorporated in England and Wales with registered number 02786349.
We are also registered with the Information Commissioner's Officer with registration number Z676275X. This registration covers the uses of personal information set out below.
- How we collect your personal information and why
North East Truck & Van Limited (we, us, our, NETV) may need to collect personal information about you, and there are different ways that we might do so; this privacy notice tells you what to expect when we process personal information related to:
(a) anyone who purchases a vehicle;
(b) anyone who uses our service and maintenance services;
(c) anyone who subscribes to receive marketing;
(d) customer experience and satisfaction surveys and reviews;
- Purchasing a vehicle
When you visit us to purchase a vehicle, we will need to collect information from you relating to your purchase.
This personal information includes the purchaser's name, address, vehicle registration number and payment details, which are a contractual necessity without which we cannot proceed with your purchase. If you are purchasing on behalf of a business but are not the business owner we will also collect this information about the owner. We will also collect your name, address (if different from the purchaser's) contact details, email, business name (if applicable) and the number of vehicles, operating locations and employees. It is in our legitimate interests to collect this additional information in order to manage and administer your purchase and our relationship with you; for example, we may call you to let you know that your vehicle is ready to be delivered and therefore deliver to the appropriate operating location.
When collecting personal information, we will either complete a hard copy sales form or an electronic sales form with one of our sales executives. If you complete a hard copy sales form, one of our personnel will manually input the information manually in to our electronic system within 21 days and destroy the hard copy form.
Our system is provided, maintained and hosted by CDK Global in the United Kingdom, who is a provider of industry standard software solutions. A copy of CDK Global's privacy notice is available at https://www.cdkglobal.com/cdk-online-privacy-portal#sm.000fks2gg18q3db0ss62ibjcxwzt0.
We will also hold personal information related to your purchase in a hard copy file in a secure physical filing system, at our Head Office located at Cowpen Bewley Road, Haverton Hill, Billingham, TS23 4EX.
All hard copy files will be destroyed after 7 years and all electronic records will be deleted after 10 years.
- Vehicle maintenance and service
You may also visit us to have your vehicle maintained and/or serviced and we will process your personal data when you do.
We will collect your and (if different) the vehicle owner's name and address, the vehicle registration number and your payment details as a contractual necessity in order to provide you with a service. If you do not provide these details, we will not be able to provide you with our services.
We will also collect your contact details, email, the business name (if applicable) number of vehicles, your operating locations and number of employees. If you are not the business owner we will also collect the name and contact details of the business owner, and it will be your responsibility to ensure that such person is provided with a copy of this notice. It is in our legitimate interests to collect this information in order to tailor the service we provide; for example, to call you to give you an update on the progress of the service or on the arrival of an ordered part.
We will either collect your personal information, in a hard copy form or an electronic form at one of our reception desks or with our personnel. If we used a hard copy form, one of our personnel will within 21 days manually input the information into our electronic system and destroy the hard copy. All electronic files are stored on our CRM system provided, maintained and hosted by CDK Global in the United Kingdom, who is a provider of industry standard software solutions. A copy of CDK Global’s privacy notice is available at https://www.cdkglobal.com/cdk-online-privacy-portal#sm.000fks2gg18q3db0ss62ibjcxwzt0.
All electronic records are deleted after 10 years.
- Subscribing to marketing
If you have consented to receive marketing and promotional material or updates and reminders we will collect your contact details (name and email address) and vehicle details (make and model) to provide you with such communications. We will provide you with a clear choice to opt into receiving these communications at the time of your consenting to receive them.
We use a third party, MB Advertising Limited to manage our marketing communications. They will manage opt-ins, the correspondence and opt-outs on our behalf. If you ever decide you no longer wish to receive our newsletter, you can do so at any time by unsubscribing from the mailing list, using the link provided in the marketing email, or by using the contact details below. If you do unsubscribe, please note that we will still keep your email in our systems marked with your preferences so that we can make sure that you do not receive these communications again in the future.
- Customer satisfaction and experience surveys and reviews
We use your name, contact details, vehicle registration and business name in our legitimate interests to conduct customer satisfaction surveys, and/or to ask you about your customer experience and obtain reviews from you. We will not be marketing to you when we are obtaining this feedback unless you have consented to receiving marketing.
If you have purchased or serviced a vehicle from any of the Iveco brands we will also share the personal information we use for feedback with Iveco and its partner, Unicab, for its legitimate interests to conduct its own feedback exercise. Both Iveco and Unicab are located in Italy, an EEA country. Iveco will be responsible for its own use of personal data and we recommend that you contact Iveco directly if you have any questions.
You can object to our use of personal data for this purpose at any time by contacting us using the details below. You can also object to our sharing your personal information with Iveco and we will honour your request if we have not already shared it. If we have shared the personal information with Iveco we will let them know about your request but they may require you to contact them personally.
We have a written agreement in place with Iveco to ensure they protect your personal information while it is in their control.
- Disclosure of personal information
Other than as set out in Section 2, we do not transfer personal data outside of the EEA. We will not usually disclose your personal information other than as already explained in Section 2 above. However, there may be circumstances where we need to share personal information other than as anticipated in Section 2 above. These include:
where we are legally required to disclose the information. This includes sharing the personal information with tax authorities and law enforcement agencies for the purposes of the prevention and detection of crime;
where we need to disclose the personal information for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights;
disclosure is required to protect the our interests, or someone else's interests (for example, to prevent fraud);
disclosure is necessary to protect your vital interests (for example if you are unwell at our premises, we may need to seek medical assistance);
it is to a third party for the purposes of providing administrative or processing services on our behalf. If such disclosure is required we will take steps to ensure that the third party protects the personal information in the same way that we do and notify you of any changes to this privacy notice; and
to any prospective purchaser of our business assets or organisation.
- Keeping personal information accurate and secure
We review the personal information we hold electronically about you on an ongoing basis. We do this by checking business details and contacts against publically available records and updating your details each time you visit or contact us. We know that you provide your personal information in good faith and expect it to be look after. This is why we take the security of your personal information seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect your personal information. This includes:
physical security measures at all our premises;
CCTV recording and monitoring at all our premises;
locating all personal information that we control on internal servers located in the United Kingdom;
ensuring strict access controls on a need to know basis;
monitoring access to the personal information; and
double encryption of the personal information on our servers.
- Your rights
You have rights in respect of your personal information and this Section explains a bit more about those rights that are applicable to what we do with your personal information and when you can exercise them. If you would like more information about any of your rights, please contact us on the details set out below.
- Withdrawing consent
Where you have explicitly consented to receiving marketing communications, you can withdraw consent at any time during the application process. If you wish to withdraw consent, please do so by sending your request in writing to our contact details below.
- Accessing your personal information
We want you to fully understand and be comfortable with how we use your personal information. You can contact us at any time to ask whether we process any personal information about you. If we do hold or use your personal information in any way, you have the right to access that personal information. All we ask is that:
you make your request to access in writing to the contact details below;
you verify your identity;
you pay an administration fee of £10 and
you are fair and reasonable with how often you make this kind of request.
Please allow us up to one month from receipt of your request in order to provide a response.
- Requesting more information
We hope that you can understand that it is very difficult to cover all the possible ways in which we collect and use personal information. We have tried to be as clear and as open as we can and will continue to update this privacy notice as our use of personal information develops. However, if you have any questions regarding our use of your personal information, we will be happy to give you peace of mind by answering any questions or providing any additional information that we can. If you do have any specific questions, or need anything explaining, please get in touch on the contact details below.
- Additional rights
You also have some additional rights that you may exercise as set out here. We may publish a policy, from time to time, to explain how we will handle such requests and what you can expect from us when you make a request to exercise your rights. If we do publish any such policy, we will provide a link to it here. In each instance we may ask you to make your request in writing to the contact addresses below and provide verification of your identity.
You have the right to request that we rectify any inaccuracy about you that we may hold, in which case we may ask you to verify the corrected information (for example, we may ask for a recent utility bill for proof of change of address)
You have the right to request that we erase your personal information. Please be aware that we can only comply with such a request if
your personal information is no longer required for the purposes it was collected for (for example, we need your personal information to say that a vehicle is ready to be collected)
the collection, storage or use of the personal information by us is prevented by law;
your personal information is not required for the purposes of establishing, exercising or defending a legal claim such as in the conduct of legal proceedings.
You have the right to request that we restrict or refrain from processing your personal information:
for the time it takes us to verify the accuracy of your personal information where you have disputed its accuracy;
where the collection, storage or use of the personal information by us is unlawful but you decide not to ask for erasure;
where, we no longer need your personal information but you need them for the purposes of establishing, exercising or defending a legal claim;
for the time it takes to determine whether we have an overriding legitimate ground to continue to process your personal information, where you have exercised your right to object to processing.
You have the right to data portability in respect of information we have collected from you based on consent or for the reason of entering into a contract. If you exercise this right, we will transfer a copy of the information that you have provided to us at your request.
You have the right to object to our use of your personal information:
where we are using that information based on our legitimate interests, and where we do not have compelling overriding grounds to continue to use your personal information; or
at any time, where we use your personal information to send you the newsletter or any other type of direct marketing, in which case it will no longer be used for that purpose, but may use it for another lawful purpose.
- Complaints
You are important to us, and so is protecting your personal information. We have high standards when it comes to collecting and using personal information. For this reason, we take any complaints we receive from you about our use of your personal information very seriously and request that you bring any issues to our attention.
Where you are communicating with us for the purpose of making a complaint, we will only use your personal information to handle, investigate and respond to the complaint and to check on the level of service we provide. Where the complaint is about a member of our team, we may have to disclose your identity to whoever the complaint is about. You may let us know that you don't want information that identifies you to be disclosed and we will try to respect your request; however, it may not be always possible to handle a complaint on an anonymous basis.
If you are unhappy, you can also contact the Information Commissioner's office to make a complaint directly.
- Updating this privacy notice
We keep our privacy notice under regular review in order to ensure that it properly reflects our use of personal information. This privacy notice was last reviewed on 15 May 2018.
- How to contact us
You can contact us by directing enquiries to the Finance Director.
Post: Cowpen Bewley Road, Haverton Hill, Billingham, TS23 4EX
Email: info@netv.co.uk
Telephone: 01642 370 555